WORLD Law Direct Forums  





Go Back   WORLD Law Direct Forums > Attorneys, Courts, Litigation > Small Claims Courts
REGISTER FAQ SEARCH Today's Posts Mark Forums Read
Personal Lawyer Legal Forms Calendar

Small Claims Courts General civil claims that are under $10,000. Suing or defending usually without a lawyer.

Issue with Ford dealership & my 2007 Mustang

Consult Your Own Personal Lawyer Now!
Reply
AddThis Feed Button
 
Thread Tools Search this Thread Rate Thread Display Modes
Old Dec 9th, 2007, 12:30 AM     #1
Unregistered
 
Unregistered's Avatar
 
Posts: n/a

Question Issue with Ford dealership & my 2007 Mustang

Hi there, I just want to know if I have a case here. This is the short version of the story that I submitted to BBB in my complaint towards the dealership (except I added some small explanations in brackets):

"At the end of 2007 model year,I decided I wanted to buy a Mustang,and tried to obtain information concerning the standard and optional features, prices,etc.I could build&price the model I wanted on the Internet. Sirius sattelite radio and Shaker 500 system along with free 6 month subscription was STANDARD on all 2007 Mustangs (on the site you could not un-click these features, they showed as standard). I went to a dealership in my town and negotiated a deal! At the day of delivery we noticed that surprisingly the price agreed upon was increased. This would not have been mentioned to me if I had not noticed it. Nevertheless,I agreed to go ahead with the purchase after the owner offered a *small* incentive. They advised the price had to match the build&price listed price and the previous dealership they bought the vehicle from was also seeking these charges. After a while I discovered that my car does not have the Shaker 500 stereo nor the sattelite Radio widely advertised as standard features on all 2007 model Mustangs(note that this is happening at the end of the model year). When I questioned why, the sales manager that sold me the car told me my car was built prior to the release of this standard feature (my car was built Aug 2006 and the others that have these features were built in Nov 2006) and said that when I came in to buy the car my only requirement was about the colour and that I did not mention anything about the radio. Naturally, one does not feel the need to inquire about what has been widely advertised as standard features on all 2007 Mustangs. In reality, my only requirement was that I wanted the Pony package and the only car left with this was a black Mustang at a different dealership. But it turns out that the sales manager also had to do some investigating to find the reason for this when I questioned it, so even if we had discussed these particular features from the beginning, he would not have known. I did at one point even ask for the feature sheet for the car and he said it was thrown out. The explanations I received about this makes no sense at all and I think this is extremely unfair and/or shady treatment! This information should have been more widely available online as well as any other means available to consumers, and apparently dealers. Everyone buying the car should be advised whether the client questions it or not, as we cannot foresee issues we don't even know exist! We need to be able to make well informed decisions. Maybe I would not have bought the car had I known this from the onset. Or maybe I would have. After also contacting the Customer Service dept at Ford.ca I received absolutely no type of offer to rectify this matter. I also realize now that I paid the advertised price but did not receive the advertised features!"

I don't think this is fair. I think that if changes were made to optional features it would be different. But how is a consumer to know about changes in Standard features unless they disclose it to me? The fact that I didn't mention it isn't an excuse they should be able to use. I based my decision to buy the Mustang on the overall features I saw online, so I didn't feel the need to mention any one in particular when I was buying the vehicle. They actually did respond to the complaint and are not doing anything about it. But they attached an equipment listing for my vehicle's vin# so why didn't they share this with me when I asked for the feature sheet? Obviously he had the means to do so. Also, at first I thought that maybe Ford as a whole was at fault but there was another attachment from the dealership that proves they were notified of the model changes.

Thank you.
  Reply With Quote
Old Dec 9th, 2007, 05:32 PM     #2
Unregistered
 
Unregistered's Avatar
 
Posts: n/a

Default Re: Issue with Ford dealership & my 2007 Mustang

Based on what you say here, you could file suit against them (or at least threaten to do so) in small claims court or in regular court; filing in small claims court is easier and requires no attorney...you could try to collect all of the costs and damages that you suffered due to their behavior... You may also report them to your state attorney general's office.
  Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Add Forum to Google Toolbar | Format Your Messages

Posting Rules

Similar Threads
Thread Thread Starter Forum Replies Last Post
CONGRESS IS poised to enact a massive taxpayer bailout of GM, Chrysler, and Ford forum_admin Tax Issues 2 Nov 17th, 2008 02:32 AM
World Trade Slipped to 6% Growth in 2007 ILJ_Digest International Law News 0 Nov 9th, 2008 06:30 PM
Violent crimes decline in 2007 (Reuters) Yahoo!_news Crimes and Trials News 0 Sep 15th, 2008 09:10 PM
Foreclosures Up 75 Percent in 2007 FindLaw_blog Law News 0 Jan 30th, 2008 01:30 AM
1998 county tax not notified judgment in 2007 Unregistered Tax Issues 1 Jul 30th, 2007 10:35 AM


All times are GMT -5. The time now is 02:04 PM.


Powered by U.S. Legal Forms

Subscribe

Use of the Forums is subject to our Disclaimer which prohibits unapproved advertisements, solicitations or other commercial messages, and false, harassing or abusive statements. All postings reflect the views of the author but become the property of WORLD Law Direct.

Questions and information submitted in the Forums are assumed inquiries for general information and not legal advice.

Copyright 2000-2008 by WORLDLawDirect.com, Inc.