Bad carpet or Bad installation -- Home Depot, CA

California: I bought carpet from Home Depot. It was installed in June. I moved into the home where the carpet was installed in July. In August, I called Home Depot to have their Vendor come out because the carpet was raising on the edges and middle of the carpet. The Vendor came out and restretched the carpet. I believe it was Sept. I called Home Depot again for the same problem but in different areas. Upon their arrival I was informed that the problem will keep occurring because the carpet was possibly defective. Home Depot was contacted again. I've had around 6 different people from the Dept Manager, Store Manager from Home Depot, a rep from the Vendor (installers) as well as a rep from the manufacturer of the carpet company. I have gotten around 5 different opinions. I was instructed by the dept. Manager of Home Depot on a couple of occassions to come in and pick out a second selection just in case my carpet has to be replaced and the carpet I originally selected is no longer available.I was also told that price was not an issue. I selected a second choice. Neither parties admit who's at fault. I am now being told that I have to pick out another selection because the one I selected is too expensive compared to the carpet of my original purchase. The carpet from my original purchase is no longer available. It took awhile for me to make my original selection. It was based on color, texture and warranty. There is no other carpet in the store that I would like in my home. I was offered a refund or apply the money to the more expensive carpet and pay the difference. My house had not furniture upon install. Now that I've moved in, it is fully furnished. What are my options? I don't want to be forced to select carpet I don't like.

[Lexus]

Let me tell you as a consumer you have the full right to get the goods replaced. You can ask them to replace with the same stuff you bought from the Home Depot. As a consumer you have the right to get same carpet which bought earlier. If the Home Depot failed to provide you with the same stuff you asked for, then you are entitled for refund. There is no need for buying a carpet which you don’t like. In the business world consumer is presumed to be the king. If the Home Depot is making any unnecessary delay or any excuses, then you can directly file a consumer complaint against the Depot for their deficiency in service and also you can move against the manufacturer for providing defective good. . From the fact it could understand that Home Depot is willing for any kind of negotiation.

And you can sue in small claims!