Wells Fargo Playing Games

[bklynjuli]

In October/November 2009 I began to try to refinance or modify my home mortgage with Wells Fargo. We were instructed to fax in documents to paint an accurate picture of why we need the modification. In January I was sent a letter outlining terms for a trial payment plan to be executed for four months. The letter states that at the end of the term, we would be evaluated for a permanent refinance. Our payments were reduced by about $500 per month. We have faithfully paid each month. In May, my husband called Wells Fargo to see about our next payment. He was told that Wells Fargo tried to get in touch with us (our phone has been out) and since they were unable to, we were taken out of the program and we would have to apply all over again, though they were able to see that we would have been approved in the computer if they had gotten a hold of us in time. That's the first weird thing. I was instructed to send everything in again, and continue to make the smaller payment.
So, earlier this month I sent everything in again. Today hubby calls and speaks to someone who says that our loan was actually put in a short sale program. WTF? No one ever told us that! I have no intention of selling my home if I can get the payments lowered. The customer service person told my husband that a lot of that was going on at Wells Fargo, the employees were making a commission for putting loans in this program, and they have since been fired. I do not even know where to go from here. My mind is totally blown by this. If this is true (I don't know how I would verify it) I would like to know what steps I should take now.
My husband was instructed to call back to give specific details on our $ situation over the phone tomorrow to be evaluated again for a modification program.
Any advice is appreciated.

Based on what you say here, you could file suit against them (or at least threaten to do so) in small claims court or in regular court; filing in small claims court is easier and requires no attorney...you could try to collect all of the costs and damages that you suffered due to their behavior... You may also report them to your state attorney general's office.

I have been going through the same situation with Wells Fargo. They ask for the same information over and over again, after claiming they never received the faxes. Wells Fargo is an unethical company and be liquidated in a short sale. The government must deal with these corporate crooks and put an end to this game.

Exactly what is happening to us.

Every month we have a new representative, and they always need us to resend the documents, and it always has to be the latest information.

It's a scam.

Why can't we do anything about it?

Can we?