Property Solutions Taking rent out account after two months of moving out

[cmccaffe81]

Rent was taken out of my account 2 Months in a row through reocurring
payments. My lease ended Aug. 31st. Sept 1st they took the rent out...I went
on the website and clicked on \"cancel all future reoccuring payments\" well
October 1st rolls around..I receive no emails stating property solutions
will be debiting any money from my account ( LIke they always did before) so
I figured okay it all went through...Well they took the money out again! I
had to pay 25.00 to do a stop payment, and I couldn\'t use any of my money
for 3 days!!! No one will take credit for this. It is not right! I did my
part! Sept 1st I talked to property solutions and they guy told me to go on
Schoolbells website to cancel it. WHy couldn\'t he do it???? Just so happens
schoolbell called them oct 1st and he cancelled all future
payments!!!!!!Seems a little fishy to me. Do I have a case here?

It is your responsiblity to cancel automatic payments out of your account. That account belongs to you. You must set up automatic deduction and cancel it. No one can do this for you. Once this debit system is set up, the computer will continue to subtract these payments until a data entry operator inputs the stop order. It can take a few weeks for this to happen, depending on the bank.

Send a demand letter to the former rental agency to be reimbursed for the rent. Mail it certified and keep a copy. Ask for reimbuirsement within 30 days. If you don't receive it or a letter of explanation of why you would owe the rent still (you did give proper notice before vacating, right?), file a small claims court case to be reimbursed.

[cmccaffe81]

I did cancel the automatic payments September 1st! Thats what they told me to do and I did it. What else could I do?? Who is going to think. o well they might take it out a second time!

As I said, your stop payment order only takes effect once a data entry operator types in the codes for it. If it gets missed in the list or the wrong code number is typed in, the withdrawl is going to continue. Computers are only as good as the people who work on them. One type or mistake and the money will continue out of your account. That's why you need to *stay on top of all automatic withdrawls* and keep an eye on your account (and why I don't do them). It could take one or two cycles for the bank to get this info in, just as it took one or two cycles to start the withdrawls. All you can do now is to ask for your money back.

Well it's not my job to do their job. I did not receive any notification that they were taking the money out. I didn't find out until that day because it was pending in my checking account. and Schoolbell had gotten a notice. I always got an email. except this time! funny how it takes a few months to stop it but they took it right away when I signed up, in fact they took it out and I sent a check. Soo..Seems like it's their problem they can't do their job right.

No it's your problem! You're the one who is out the money. If you want your money back, then quit grousing about who's responsibility it is and do what you need to do to get that money back. They have your money. Do you think they'll be in any hurry to return it without some prompting from you?

It's your job to start and stop automatic payments. (You choose to do an automatic payment.) And your job to keep an eye on your finances to be sure the bank doesn't screw up with your money. Guess what? They did. Now it's your job to see that you get your money back. You're fighting a bureaucracy here and it will do you no good to stand around yelling, "That's your job!" You might as well talk to the wall for all the good that will do you. Send the demand letter now, or forget about seeing that money back anytime soon. If you don't send that letter and you try to take them to court, the first words out of their mouth in front of that judge will be, "He/She didn't notify us in writing that there was a problem. How were we to know?" That will end any chance of you getting any penalties against them for their screw up. You'll get just the amount back and no more (and still be out the court filing fees.) Notifying them in writing will earn you penalties from them if they don't comply with your request. Some states have stiff penalties for failing to return your money. Send the letter.