Verbal Abuse and Intimidation

Hi,

Ontario Canada Here

I have a friend. I've known for many years. He works for a security company and is contracted out to do work at businesses. He doesn't deal with the contract but instead manages and interacts with the client.

Within the last year or so he has been moved to work for a client that the company had feared would not renew with them. The client (a property management company) is a large contract for his company and most of the initial issues were employee training and conduct issues.

He's done a great job for them and to my knowledge saved the contract.

However lately he's been getting very depressed (for a lack of a better term)
I spoke with him numerous times and today he finally snapped and told me of some of the problems he's been encountering.

The client I guess has no interpersonal skills what so ever. He is verbally abusive, he intimidates, rants, bullies and treats my buddy like he's less than human. I guess it has been going on for some time. An example is the client Yelling at him like he is two for something the client doesn't agree with. I don't know if it involves name calling or stuff like that but it definately involves temper tantrums on the part of the client... demeaning my friend in front of his employees, rude conduct and language. etc etdc. (very unprofessional in my opinion..)

My friend can't afford to cause trouble. He's been looking for work but in his industry it isnt' as easy as just quiting and getting a new job. He has reported this to his employer however because of the money involved they haven't done anything.. and he hasn't re-addressed it with them.

I personally can't believe that in todays day and age there isn't something legally he can do to put a stop to this.

What can he do. His life has gone to hell... I know he hates going to work, he doesn't eat, he spends his days off dreading going to work. Its made him miserable. I almost can't bear to talk to him about it.. I feel bad for the guy.

There is no union and if he goes to his head office they will undoubtedly penalize him.. although he would likely be moved to another account. He and I are sure it would be a demotion and reduction in pay....

What can he do and how should he proceed. I told him to start documenting each encounter. I also told him he should see a lawyer.. but to be honest I dont' even know if there is anything he can do..

Does Human Rights/ Charter of Rights cover this type of oppressive demeaning behaviour?

Thanks

[msgny]

--he has to accept this client and not take it personally or quit; you cannot really take legal action in this situation. But frankly if it gets to him that much, no job is worth it.

Thats a little easier said than done.

I did some research for him and most of this falls under company harrassment and conduct policies which are based on human right codes.

In this case both his company and the client's company have harrassment policies which prohibit this very conduct.

My next question is short of quiting as its not an option.. mortgage, kids, bills he has to deal with it somehow..