Requirement to Pay?

[SusanJ]

Good Afternoon,

I own a business (on-line) and had problems with a courier company losing parcels, not delivering parcels in a timely fashion as well as damages. We all know that a vast majority of people are leary of purchasing items on-line but if they pay for something and it does not show up in a timely manner they will not be happy. (I had customers threaten to do charge-backs on their credit cards for deliquent orders which in turn would put a negative mark on my account with my merchant! They do not take kindly to charge-backs.)

We spent numerous hours on the phone with DHL trying to figure out where these parcels were etc. Sometimes we spent in excess of 2 hrs a day on the phone with them. It reached the point that I wanted to bill them for this time.

No resolutions were forthcoming and I deducted monies from the account hoping that someone would call us seeking resolution.

I found out today that a "REQUIREMENT TO PAY" was put on the business bank account by a court. The only company I have ever had a problem with was DHL so assume that this is regarding the outstanding debt.

I was not contacted by DHL and was not aware of any legal proceedings. What can I do? Will hiring a lawyer help? Can you charge a company for time spent for lost parcels etc or is this just considered "the cost of doing business?"

Any help would be appreciated.

Susan

Based on what you say here, you could file suit against them (or at least threaten to do so) in small claims court or in regular court; filing in small claims court is easier and requires no attorney...you could try to collect all of the costs and damages that you suffered due to their behavior... You may also report them to your state attorney general's office.