Debt collection

[tonjancar]

Had a loan with HSBC. HSBC had a collection agency (Creditors Interchange) try to collect on loan. Paid the collection agency on Dec 31, 2008. According to the collection agency the payment was to be in full. Collection agency submitted payment to HSBC on Jan 2, 2009. Did not receive any confirmation from either Creditor Interchange or HSBC. Mid June 2009 HSBC sent a statement saying we still owed $1,022. We requested an amortization schedule and found that the amount that HSBC forwarded to the collection agency did not include accrued interest to Dec 31, 2008. We were told that the payment for Dec 31, 2008 represented total balance. And now HSBC want to collect the interest and the payment we made they put against the accrued interest that was not accrued until they ran a new calculation after December 31, 2008 and partial principle. We have no statment from either HSBC or Creditor Interchange that payment was paid in full. Creditor Interchange now refuses to send any confirmation as they said account is closed. HSBC keeps calling and giving different balances that we owe. Do we have any rights not to pay? Law should apply to Ontario, Canada