Homeowners Association Lies

Hello,
> I feel as though our community association is taking
> advantage of us. We have a house on two lots with 2
> seperate assestments. We only received 1 bill this year and
> I matched the amount to the online statement and also have
> email conformation of the amount owed. We received an
> additional bill and contacted the office by email and was
> told it was a mistake and that we have a zero balance. (We
> were unable to call as no one ever answered the phone and I
> stopped by the office 3 seperate times with no one there to
> answer my questions.) We received a second bill a month
> later and again contacted Susan Kassik at the office via
> email and was assured we didn't owe anything. This
> month we received another bill with interest and collection
> fees. I spoke with Susan and this time it was actually
> looked into and she said this was for our second lot. I
> asked if the fees could be waived based on the confusion
> and she denied. I contacted the board of directors who also
> ruled that the fees wouldn't be waived even though I
> have several emails stating a zero balance that they
> didn't even look at. I dropped a check for the
> principal amount and I received it back in the mail
> yesterday. Kim at the property association (Vanmor) thought
> the fees should be waived and had no problem waiving them if
> the board of directors gave her the ok. I have just had a
> baby and I am in nursing school so life it pretty stressful
> and I just paid the bills I thought were due in the amount
> that was proved. I feel as though I have numerous emails
> stating a zero balance and because I was in constant
> contact, how can they assess collection fees? Why
> didn't they cash my check on the principal amount?
> I'm not even sure why I pay on the 2nd lot, no house
> could ever be put there as my house sits too close to the
> lot division line. We should pay the same as anyone else in
> the neighborhood as the assestments go to beautify it and
> provide the pools. This
> matter is keeping me from obtaining my pool passes as my
> check was returnded (so they can assess more fees, I
> assume) This was alot of confusion and should have been
> looked into by the property manager or fees waived because
> it wasn't Please advise.
>