service agreement

If you enter into a service agreement with a company & during that agreement period they make errors in service provision and you challenge them to the point firstly they offer to reduce fees, then they ask for copies of personal costs incurred, and then they say as an act of goodwill they will make a payment, all the time denying it to be their fault, does that add weight to a legal claim for losses incurred?
And can you walk away from the agreement due to the poor service provided?

You can walk away if they not fulfilled the agreement in your opinion.

Their attempts to resolve the issue often cannot be used against them in court -- if that is what you mean.

But you can show the history and the problems and that alone will help to show your damages.

You normally will only get damages for the direct loss under the agreement--not consequential damages

Thank you for the info