Rogers Wireless Horrible service

Ok so I bought a new phone from a rogers store at the end of october. I had my phone for about 5 weeks and for the whole time it was great. Then i breaks (it just froze, did nothing) so i go to the rogers store and ask them for a replacement...then they tell me to send it in for repair. so i think to myself ok that ok. I ask them for a loaner phone and they say thhat they dont have any, then i ask them if they can put me on some kind of waiting list or perhaps contact me when one comes in...and then they say "no". so i leave, luckaly a friend of mine had a phone i could use because it took 7 weeks before i got it back. then when i get it back, it works fine, so im happy. however that same day the phone breaks again and has the same bloody problem. now i just want a new phone...it can be the same make and model i dont care....i just dont want to be without for another 7 weeks and then find out that it still does not work. they wont give me one. and i think the only way i can get them to do anything decent is to put some fire under their feet.

i was just wondering if anybody has any tips or can give me an idea of my chances if i take them to a small claims court.

Based on what you say here, you could file suit against them (or at least threaten to do so) in small claims court or in regular court; filing in small claims court is easier and requires no attorney...you could try to collect all of the costs and damages that you suffered due to their behavior...

I agree with the person who wrote the complaint and we as customer need to send millions of complaint letters to the VP of Rogers an show coporate that they must revise customer consumer ethics by phone or person and refunds, billing, better selections and exceptions of new contracts that have early broken phones and accountability to those reps who give very bad advice and supervisors, etc...have a better broken and return policies, especially in trace & tracking. Newer better software to making billing more accessible and assign more jobs for people to keep the websites on Roger products more updated especially advertising a cell phone for 3 different contracts and finding out by customer service by phone, the product is not available anymore in production then phoning twice and two other reps tell me the phone is still available in the model but is now only available for our new refurbished /return/broken/policy produres. I was also told that because I called at different times to get info about the phone and order it, complained about the website, the rep said "you can't keep talking bad about rogers even in a complaining way, or they will take offense to screw up your credit or billing account etc...spread the word...start petitioning head office don't call anymore they will only get lousy customer relations to resolve things and they have given me so many excuses why I can't get a replacement phone except by adding a new line or get refurbished...got the refurbished and they sent a cell phone without a backup battery and back casing inside the package. They told me it takes 3 days get it back, called in three days and said they received the phone but its not scanned yet and that will take another 7 days to have someone scan it into the system.