Rogers Wireless Horrible service

Ok so I bought a new phone from a rogers store at the end of october. I had my phone for about 5 weeks and for the whole time it was great. Then i breaks (it just froze, did nothing) so i go to the rogers store and ask them for a replacement...then they tell me to send it in for repair. so i think to myself ok that ok. I ask them for a loaner phone and they say thhat they dont have any, then i ask them if they can put me on some kind of waiting list or perhaps contact me when one comes in...and then they say "no". so i leave, luckaly a friend of mine had a phone i could use because it took 7 weeks before i got it back. then when i get it back, it works fine, so im happy. however that same day the phone breaks again and has the same bloody problem. now i just want a new phone...it can be the same make and model i dont care....i just dont want to be without for another 7 weeks and then find out that it still does not work. they wont give me one. and i think the only way i can get them to do anything decent is to put some fire under their feet.

i was just wondering if anybody has any tips or can give me an idea of my chances if i take them to a small claims court.

Based on what you say here, you could file suit against them (or at least threaten to do so) in small claims court or in regular court; filing in small claims court is easier and requires no attorney...you could try to collect all of the costs and damages that you suffered due to their behavior...