Can I sue T mobile?

[dlt5075]

Can I sue T mobile?
Can I take them to small claims court?

On September 2011 I contacted T-Mobile about an overage on my bill. They told me that they would make an adjustment on my bill, but they never said anything about extending my expired contracts. I specificity told them I did not want to renew my contract. I would not let my family upgrade with T-Mobile because I didn’t want to renew my contracts. On January 2012 I canceled my service with T-Mobile and went to another company nothing was said to me from T-Mobile when I called and changed my account from 5 lines to 1 line. A month later I received a bill for 4 early termination charges. As far as I was concern my contracts for the four lines had expired. We contacted T-Mobile on several occasions to try and get this matter handled. All we got was “We will have our supervisor call you back,” which never happened. We have asked T Mobil to prove that we had entered into a contract with them. They have told us that that information is not saved, it just happened out of the blue. It seems that that if the information was entered as a renewal of our contracts. It was done after we told them not to, and without our permission.
Now they have turned us over to a collection agency. Even if we “Deal” with them, we will have a charge off on our credit report that we do not deserve.

[sandyclaus]

Originally Posted by dlt5075 Can I sue T mobile? Can I take them to small claims court? On September 2011 I contacted T-Mobile about an overage on my bill. They told me that they would make an adjustment on my bill, but they never said anything about extending my expired contracts. I specificity told them I did not want to renew my contract. I would not let my family upgrade with T-Mobile because I didn’t want to renew my contracts. On January 2012 I canceled my service with T-Mobile and went to another company nothing was said to me from T-Mobile when I called and changed my account from 5 lines to 1 line. A month later I received a bill for 4 early termination charges. As far as I was concern my contracts for the four lines had expired. We contacted T-Mobile on several occasions to try and get this matter handled. All we got was “We will have our supervisor call you back,” which never happened. We have asked T Mobil to prove that we had entered into a contract with them. They have told us that that information is not saved, it just happened out of the blue. It seems that that if the information was entered as a renewal of our contracts. It was done after we told them not to, and without our permission. Now they have turned us over to a collection agency. Even if we “Deal” with them, we will have a charge off on our credit report that we do not deserve.

Time to take your complaint up the ladder. I was able to locate this resource for contact information to take your complaints to the next level on up to the very top. Use them, and let us know how it turns out:

The Consumerist Take Your Tmobile Complaints To The Tippity-Top