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| Consumer Complaints Consumer disputes include disputes over goods and services. |
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#1 |
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I am on what ebay calls "automatic payment" for any fees that i have
as a result of listing and selling on ebay. Since appx Nov 2006 I have been getting late notices saying that my account was overdue. The first time it happened I figured it was a fluke and made, as they requested a "one-time" payment to clear account. The problem keeps recurring. I have explained that to them that they are not living up to their part of our agreement to deduct fees directly from account they were given and that as a result of their internal problems I am subjected to punitive measures through no fault of my own (my account is put on hold, I can do no trading). Several times they have sited a "security" issue that has resulted in an "exclusion" being put on my account, so they do not deduct. When I ask them what the security problem is, I am completely ignored. That is up to this last time when I was told that they (billing) have not got access to that type of data (reason for exclusion, "security problem") and that I must talk to "trust and Safety". I have emailed them and received no answer. Meanwhile, I am in the process of being unable to bid on items that I had originally bid on prior to them putting my account on hold. It is very frustrating as you can imagine due to their "no phone number" policy. I had been promised that they would eliminate the problem and that subsequent warning notice could be ignored. On my last exchange, I was told that that ebay rep had given me incorrect information. Their arrogance is unreal. |
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#2 |
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Posts: n/a
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Based on what you say here, you could file suit against them (or at least threaten to do so) in small claims court or in regular court; filing in small claims court is easier and requires no attorney...you could try to collect all of the costs and damages that you suffered due to their behavior...
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