I changed my T-mobile rate plan, and they're charging me $120 more than what I agreed

[dishguy05]

Hello,

I am a T-mobile customer and recently they announced a "Loyalty Unlimited Plan" I logged into my account to check it out and saw in the rate plans that the plan was offered at "89.98 for the whole family" I took a screenshot of it and have it saved on my computer.

I called T-mobile to find out about the plan, and they said its 89.98 for 2 lines and 39.98 for each additional lines. I asked them to log into my online account, and look where it says 89.98 for the whole family And i told them it does not mention anything about additional lines.

I talked to 2 represantives and they talked to their supervisors who then agreed to give me the rate plan based on what I was seeing online. I have 5 lines on my family plan, so i asked them "i will not get charged for additional lines right" and they said "that is correct"

they also made notes on the account.

today I got my bill, and instead of being $89.98 the bill is $209.92. I called them right now and spoke to a rep and her supervisor. And the supervisor said, sorry but that is not what the plan says. it is 89.98 for 2 lines and each line is 39.98.

I told them to read the notes, and the supervisor now makes it sound like that is what I was telling the rep when in fact, i had 2 different reps (Michael and Michelle) log into my account, verify what I was seeing, get approval from their supervisor and make changes to my account.

I asked if my calls were recorded so they can pull it up and listen to the whole conversation. The rep i talked to today said yes, but her supervisor said "our calls are randomly monitored so they're not sure if it got recorded"

the supervisor today said no adjustments will be made and I will have to pay the whole amount...

is there anything I can do?

Based on what you say here, you could file suit against them (or at least threaten to do so) in small claims court or in regular court; filing in small claims court is easier and requires no attorney...you could try to collect all of the costs and damages that you suffered due to their behavior... You may also report them to your state attorney general's office.