On or about August 14, 2008, I purchased an online service provided by NetDetective.com for a three (3) year subscription. The online ad offered a plethora of services that were allegedly available once the business transaction was completed and a user name along with a temporary password was issued to the buyer. The temporary password did not work; thus, I requested a new one by pressing a button that supposedly was not only going to provide me with a new one, but it was going to be sent to my email address. I did not receive it, so I tried to get another one unsuccessfully several times until my frustration was getting the best of me. I contacted them via telephone to explain my problem; their customer service representative seemed to be annoyed by my inquiry. He reluctantly issued me a new one via telephone this time. Needless to say, it did not work. I was not the least surprised. I was actually shocked that their phone number actually worked, and it was not a bogus one. I paid for this service with a credit card. I do not want to pay for a service that I did not receive. Should I pay for this transaction? I already requested from my credit card company not to pay them until this matter it is fully investigated. I also reported them to the Better Business Bureau for their business (or lack of) ethics. What would you recommend me to do? Thank you very much for your cooperation.

P.S. My order ID for this transaction was: R218752649411620
Net Detective
1392 S. Woodland Blvd.
DeLand, FL 32720
Website: Net Detective :: Login :: Get the scoop on anyone!
Phone: (386) 736-3881

Call them back. Tell them to send you the refund form, via email. That's the only way they work it, or so they say. You must fill it out and snail mail it back, according to them it takes 5-7 business days for it to appear as a credit. Keep close watch on your month credit card statement as they have been known to continue to charge for this scam.

You are not alone, they've ripped off more people than you could even imagine.

I also had a problem and was never refunded. Didn't pay that much but it was still irritating!

Your credit card should refund you if you did not receive the service.

On February 20, 2009 After much research decided to subscribe to netdetctive it didnt take long to realize after I provided information I already knew that to go any further I would have to upgrade to the law enforcement edition. Ha! free for a 30 day trial which I did not fall for. In the beginning I could find nothing but great comments and satisfaction from many other people including one from my state. It wasn't until I was searching for complaints that I found to many to count. I feel this is a bogus website. I called customer service for a refund. The lady was rude and seemed to be put out. I was told that I would recieve an email with a link to get my refund. I still have not recieved the email. This is a total RIP OFF! you can bet I will report them to the BBB. This website did not promise what it was selling. Don't fall for it!

You can cancel the charge on your card and/or file in small claims if you are not satisfied. Worth the time if need be.

I also purchased net detective and have not received the services they guaranteed. I am very unhappy with these people.

Actually this is completely untrue. Net Detective did give me a free trial for 30 days when i visited their official site at:

NET DETECTIVE 2009: Finds People and Performs Background Checks

Obviously the person who is complaining is most likely one who is impatient and computer illiterate. If you followed the instructions precisely, then you would realize that the free trial is valid, and it does work.

Jason
A Very Happy Net Detective Customer

Actually the 30 day free trial is optional, and it does work. You have to be computer illiterate for it not to work. You can see the official net-detective .co.uk site where you can get a free trial.

I have been very happy as a net detective customer, and tracked my deadbeat husband from California all the way to Canada, and got him.

Kerry

Here's an idea! Call them back and tell them you want a refund. Tell them you don't give a damn about their form, that they have 24 hours to refund you, the same way they billed you, or your going to file a fraud complaint against them, with the F.B.I online crimes division.
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