Unsatisfied: I payed for a shirt to be made at a local t-shirt mart

I payed for a shirt to be made at a local t-shirt mart with my boyfriends last name at the top, his high school football number in the middle and "cuppycake" at the bottom on the back of this shirt. They told me to come back in 30 minutes and i did with the word "cuppycake" right underneath the number 6 in the middle, not at the bottom of the shirt. I asked for them to make it right but they refused.
WHAT SHALL I DO???

[Lexus]

Shop owners/ Sellers are giving importance to their customer satisfaction. So all are considering customers as the king. In your case the shop owner is duty bound to deliver the goods to your satisfaction. If he did not cure the defect, then you can initiate a consumer complaint against the shop owner. You meet the shop owner and tell him that if he is reluctant to cure the defect you will initiate legal proceedings.

Originally Posted by Lexus Shop owners/ Sellers are giving importance to their customer satisfaction. So all are considering customers as the king. In your case the shop owner is duty bound to deliver the goods to your satisfaction. If he did not cure the defect, then you can initiate a consumer complaint against the shop owner. You meet the shop owner and tell him that if he is reluctant to cure the defect you will initiate legal proceedings.

And pray, what legal proceedings would those be?