Home depot FAULTY CART

[adrianalexander]

Baby is 13 mos accompanied by mother and older 4 yr old sibling. Strapped to her car seat and placed correctly on shopping cart with latch attached at the frame behind seat. Mother is cashing out at SELF CHECK OUT and is facing cashier when they hear a scream and turn around and see baby flip out of car seat going backwards when mother acts w instinct drops stuff in hand and grabs baby snatching baby from car seat, Luckily baby only got minimal scrapes on side of head and was more shocked then anything. Mother held her tight comforting baby. No store associate bothered to comfort parent or see if medical assistance was needed. Little cold atmosphere being what just happened. Only cashier that was attending mother asked with little interest if the baby was ok... there is video surveillance at store and I'm sure we can subpoena HOME DEPOT I after leaving HOMEDEPOT and being assisted by a lot attendant with purchases I inspected cart noticing that the shopping carts at store all have same problem,,, /the child restrain area is not made properly and is not secure nor does it have a steady frame leaving children at danger as to what happened today if not worst... Is there a case against Home Depot store using these carts for customers or the manufactures that distributed these carts??? Help!!!

It happen this evening at about 9;00 PM
__________________
Update on situation,,,,
I was contacted by the claim adjustment and as we know they will do what they must to close case and push you away. They concluded that it was my fault for having child inappropriately fastened to the seat... Bottom line is they pointing finger at me I reminded them that I was assured that baby was fastened correctly and that I wanted to see video to see their point of view they denied my request and I also reminded them that I wasn’t faulting them personally I was seeking manufacturing distribution cart comp. they said they will not provide such information. I submitted a complaint to FTC as suggested via internet and I don’t know what more to do and btw they decided to offer me $25.00 gift card to push my incident out of the way. I am aware the SAFETY DEPARTMENT is very wary about INCIDENTS where do I take it from here HHHHEEEELLLLP!!!

[sandyclaus]

Originally Posted by adrianalexander Baby is 13 mos accompanied by mother and older 4 yr old sibling. Strapped to her car seat and placed correctly on shopping cart with latch attached at the frame behind seat. Mother is cashing out at SELF CHECK OUT and is facing cashier when they hear a scream and turn around and see baby flip out of car seat going backwards when mother acts w instinct drops stuff in hand and grabs baby snatching baby from car seat, Luckily baby only got minimal scrapes on side of head and was more shocked then anything. Mother held her tight comforting baby. No store associate bothered to comfort parent or see if medical assistance was needed. Little cold atmosphere being what just happened. Only cashier that was attending mother asked with little interest if the baby was ok... there is video surveillance at store and I'm sure we can subpoena HOME DEPOT I after leaving HOMEDEPOT and being assisted by a lot attendant with purchases I inspected cart noticing that the shopping carts at store all have same problem,,, /the child restrain area is not made properly and is not secure nor does it have a steady frame leaving children at danger as to what happened today if not worst... Is there a case against Home Depot store using these carts for customers or the manufactures that distributed these carts??? Help!!! It happen this evening at about 9;00 PM __________________ Update on situation,,,, I was contacted by the claim adjustment and as we know they will do what they must to close case and push you away. They concluded that it was my fault for having child inappropriately fastened to the seat... Bottom line is they pointing finger at me I reminded them that I was assured that baby was fastened correctly and that I wanted to see video to see their point of view they denied my request and I also reminded them that I wasn’t faulting them personally I was seeking manufacturing distribution cart comp. they said they will not provide such information. I submitted a complaint to FTC as suggested via internet and I don’t know what more to do and btw they decided to offer me $25.00 gift card to push my incident out of the way. I am aware the SAFETY DEPARTMENT is very wary about INCIDENTS where do I take it from here HHHHEEEELLLLP!!!

I'm sorry, but as you admitted, you were not watching the child. A 13-mo-old child is at the point where they are starting to walk, which means they may well be capable of climbing out of a cart on their own and perhaps even unfastening the restraints on the cart intended to keep them in. As such, you had a duty to supervise this child AT ALL TIMES. As you learned, it can only take a few seconds for a child to get into trouble when they aren't being properly supervised.

The manufacturer of the cart and/or fasteners are NOT at fault here, nor is the store. The design was intended to lessen the possibility of the child getting out of the cart on their own, but the parent is ALWAYS responsible for properly supervising their child while they are being used - which I believe is noted on the cart warning message, if I'm not mistaken. You are lucky that they gave you anything, as the store was not responsible for supervising your child in the cart.

[adrianalexander]

I understand where u are coming from in the situation where my child would be an active walker at that time my child was not fully walking as to this day to be clear for the readers she has not fully been capable of walking in other words she still is in her 1st steps. With that being said. She was in her infant car seat that has a red latch excluisively to be used for shopping cart making it easier for newborn parents to be able to have children in safer gear. Also if you read my post it tells you that she ws wearing the harness that is attached to the car seat and what other way are we supposed to use it when as you stated the Warning signs clearly says you are not place car seats insise shopping cart with only leaving us not much of a choice to use the area were the children are to be seated. The straps that come with the shopping cart are not adjustable straps and are not intended either for infant carriers. Theresore leaving us the only choice to place them on top and having child rear facing towards the parent. And i respect your reply but again I feel that the FAULTY shopping cart has a big role on it considereing the fact that the shopping cart was not stable making it easier sor such occurace to occur. It also leaves me shocked that wether I was at fault or not as others are implying that the NO ATTENTION to the incident was disguisting. Being that it was a human being involved, Wether an adult or child its hard to digest that no personnel and or manager came immediately to make a report and or to see if the child needed medical attention and or if we needed a chair and or water to assist us in any way and yet some feel that a 25 Dollar gift card is good enough to say thank you for your faulty interest to see that we are doing a great job and that you as a consumer have no business to being informed of any information that you might need? Wow thats the beuty of AMERICA dont we think? Whitney Houston and Cristina Aguilera get more attention than a child that was involved in a scary incident? as i might have metioned before i previously worked at SAMS CLUB and we were heavy and the mangement team was on us associates regarding safety especially among clients. Because if not it woud be a surpise visit from Headquaters and that would be a hurting point to the store. So I;m not that naive to these type of stores and or scenerios therefore Customer servise needs to be tidy not messy...Pls need advise as to the responsibilty to the manufactuer and or distributing company and or inspecting dept for the carts/

[adrianalexander]

They can shove that lousy gift casrd up theres and the reality is that the STAFF at that store is cold as the ice in iceland... and thats how u supposed to treat customers??? Yet they will not care what u going thru if you are late on that payment goooo figure... If I can i will let others know the unprofessionalism of this place.. Saying that your opinion would be in fact true, you are implying also that since it was my fault i get no courtesy to off a human at this business... >>> I mean as said i have worked in similar national wholesale store and wheater or not the customer was at fault we had to be on our p's and q' and assist the person to the most... and make sure that the incident would be reported and that an ambulance would nbe called weather or not just to cover our end... Anmd as you rerad we are talking about a 13 mos baby... not a strsy dog that so happen to wander in and get caught up in an accident... Lets be more humanistic here... That was cruel and unusual unproffesionalism for a multi million dollar chain store... Lets see how they would react if it would be a relative and let it be the relative is as irresponsible as u mention above and see if they will walk away also.. I bet they wouldnt... They would make sure that they would be offered all they can at the moment.. But beside that why can't we have any access to the video surveillance they are referring too... How can we witness and examine this video they are speaking of? that led them tio give me full responsibilty of the situation? pls advice...

[goddessoflubboc]

As any mother knows that 10 seconds your head is turned is when baby learns all their new tricks. Rolling for the first time, usually on the changing table when you're reaching for a diaper, escaping their car seat as you're barreling down a super highway, etc. Escaping the seat in a shopping cart is hardly even a trick.

Your child took a tumble and luckily it wasn't bad. You should've taken the $25 gc and be glad to get that.

They do not have to release their tapes to you, it is part of their overall security system. If a case were to go to court attorneys could subpoena them as discovery.

[adrianalexander]

The question as a concerned parent is in order for me to agree to what they are saying and in fact if it is true to their cold conclusion, I'd like to review it in order to learn from mistake again my child was straped to her infant carrier and it just so happen she used her little foot uninteneionally pushing her way not realizing that the next was going to happen As mentioned also that after incident i inspected the FAULTY CART learning that it was not stable. I want to know how i can have this awful situation from occurring to another child and God forbid that a worse scenerio may occur. Really that has been my concern as well as the cruel and unusual treatment we recieved from staff...

[goddessoflubboc]

And as I explained any parent of a mobile child (age 5 months and up) has to exert extreme caution bc even if you think they are safely tucked away (whether it be in a car seat, crib, or store cart) they can usually escape. You admitted to turning your head.

Get past the guilt, all our kids fall. This was your fault, not bc of a faulty cart.

So you perceived the staff to be cold. Take your business to Lowe's then.

[adrianalexander]

And yes indeed how u read my mind... I went ahead closed my credit line with them and took it else where... But as I am just stun by the way they carry their safety concerns among customers... As I have mentioned its more about the concern on the cart as to have them removing the carts on the premises, having them inspected and either place them and or find new vendor and or contract to avoid worse scenario. And as for the disgusting staff... I am shocked of them being we're not speaking of a moms &pops store... and with that in mind they will need to be slapped on with some type of sanction, being they are just like RALPHS<FOOD 4 LESS< COSTCO<SAMS<LOWES,,,,ETC that are very hard with Accident SAFETY DAYS... Helllo some people are missing the whole point... with no disrespect of course... I respect for all the replies that have been given after all some of us are here to find guidance if not answers... to our situation ‼

[Maryellen]

I'm sorry but since there was no real damage (for which I'm sure you're grateful) you couldn't sue anyways because you'd have no standing.

[adrianalexander]

and the truth is my intentions werent too sue anyone// again if they wouldve gone and BEEN SANTA CLAIUSE W some sweet money too me no problem MY CONCERN IS WHAT CAN BE DONE TO AVOID ANY PARENT GO THROUGH ANY SITUATION LIKE MINE IF NOT WORSE!!! HOW CAN I MAKE THEM INSPECT ALL CARTS PRIOR TO DAILY USE??? CAN'T SAY THEY DONT' CAUSE IN WASHINGTON WALMART ITSELF INSPECTS THEM AND HAS A DISINFECTING CART WASHING EQUIPMENT THAT IS USED ON A DAILY ROUTINE BEFORE DISTRIBUTION AT TIME OF DAILY OPENING/// AT LEAST THEY HAVE IT TOGETHER WHEN IT COMES TO THEIR SAFETY ...PLS GUIDE ME TO THIS JARGON