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HP Pavillian dv9000 (and others) Overheating Damage/ Motherboard Failure

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Old 09-23-2008, 06:10 PM     #1
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EEK! HP Pavillian dv9000 (and others) Overheating Damage/ Motherboard Failure

Does anyone know of any legal action with regard to the problem below?

I believe there is a significant problem with several series of HP notebooks including, but not limited to, the dv9000. It appears that it has to do with the heat management of the computer. The processor gets far too hot. This issue is manifested in several symptoms. The mechanical (hinge break) is the most obvious. But more nefarious is the outright motherboard failure, usually preceded by wireless failure (AMD models) and/or Video issues (Both AMD and Intel). I venture to guess that the motherboard cannot handle the graphics card or something along those lines. HP KNOWS about this as evident here:
HP Pavilion dv2000/dv6000/dv9000 and Compaq Presario v3000/v6000 Series Notebook PCs -  HP Limited Warranty Service Enhancement 
However, they have limited their responsibilty to the AMD version of the computers. But as I have spent 10s of hours researching this, it appears to me the problem spans most 9000 series models, including the Intel Centrino models like mine. An HP customer service rep implied very deliberatly (and somewhat under his breath) that I should keep pressuring them to extend my warranty because this should not happen to a computer that is only 15 months old. I think the bean counters may believe the cost of fixing outways the possibility of a lawsuit. I hope we can get some help on this. We should expect more from companies like HP.
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Old 10-13-2008, 03:46 PM     #2
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Default Re: HP Pavillian dv9000 (and others) Overheating Damage/ Motherboard Failure

Thank you for posting this! I was getting ready to spend $600 for a new motherboard and found this posting. HP is sending me a shipping container to return my PC to them for a free repair/replacement. This should take about two weeks turn-around.
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Old 10-13-2008, 04:47 PM     #3
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Default Re: HP Pavillian dv9000 (and others) Overheating Damage/ Motherboard Failure

See also:

HP Pavilion 9000 series hinge break and burn problem
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Old 10-14-2008, 04:08 PM     #4
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Default Re: HP Pavillian dv9000 (and others) Overheating Damage/ Motherboard Failure

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Thank you for posting this! I was getting ready to spend $600 for a new motherboard and found this posting. HP is sending me a shipping container to return my PC to them for a free repair/replacement. This should take about two weeks turn-around.

Is yours one of the AMD ones? If not, how did you get them to send you a box?
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Old 10-14-2008, 05:08 PM     #5
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Default Re: HP Pavillian dv9000 (and others) Overheating Damage/ Motherboard Failure

This is the original poster. Still have not resolved this with HP. They continue to block my attempts at service. The service center won't even troubleshoot the issue because "HP doesn't let [them] mess with motherboard stuff." I have begun emailing NVIDIA also now. Here are some more resources.

NVIDIA Provides Second Quarter Fiscal 2009 Business Update
Answer
Summarizing the Nvidia problems with laptop chips overheating | Defensive Computing - CNET News
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