HP Pavilion 9000 series hinge break and burn problem

Originally Posted by Unregistered Oh, and mine did the burn out too, back in the spring lost the whole thing and a friend repaired it. It does run hot.

On the phone with HP now and George in the Service Case Manger dept. said they will repair my laptop, but I have to send it to them and won't have it back for 7-9 busi. days. No charge. Will see and I will play there game....for now.

Originally Posted by Unregistered On the phone with HP now and George in the Service Case Manger dept. said they will repair my laptop, but I have to send it to them and won't have it back for 7-9 busi. days. No charge. Will see and I will play there game....for now.

UPDATE: Got off the phone with HP. Spoke with George who did not like my 20 questions and hung up, but did speak with Carol in the Exc. Customer Service Dept. and she stated that HP is very aware of the problem(s) hence why they are repairing it for free (Oooo lucky me) and that they will stand by their product if it does happen again. She did say that there is a recall and I said yes on the battery issue, she said no for this too; that is why they are repairing it for free. (yeah right) Again, we will see. I do highly recommend that all of you COMPLAIN, COMPLAIN, COMPLAIN and don't stop. Go to the top if you must, call back, file complaints with the BBB and CA. Don't roll over, this stuff cost us money. Which I do not have the luxury of pissing away!!

To all: without delay, add your machine to the heap, so they can begin the class action suit. They have been investigating this for a while.

HP Pavilion Notebooks (HPQ) Class Action Lawsuit

To see just how global this issue, and other dastardly HP concerns, check this out:
IT Resource Center forums - Wireless problems with Pavilion dv6125se

Mine is about to die permanently, I fear!

HP Pavilion dv9000/dv9100/dv9200/dv9400 Series Notebook PCs*-* HP Limited Service Enhancement for Left Display Hinge*

Hurry limited time fix from HP free of charge.

Originally Posted by Unregistered HP Pavilion dv9000/dv9100/dv9200/dv9400 Series Notebook PCs -  HP Limited Service Enhancement for Left Display Hinge  Hurry limited time fix from HP free of charge.

Good news...

HP Pavilion dv9000/dv9100/dv9200/dv9400 Series Notebook PCs - HP Limited Service Enhancement for Left Display Hinge

HP has identified a hardware issue with certain HP Pavilion dv9000, dv9100, dv9200 and dv9400 series notebook PCs. NOTE: This service enhancement program is available for specific notebook PCs sold in the United States and Canada. Beginning on November 21, 2008 and through May 31, 2009 an HP Limited Service Enhancement applies to specific HP notebook PCs listed in this document. If you are experiencing one or more of the symptoms listed below, and your computer meets the product criteria listed below, contact HP to determine whether you are eligible for a free repair.

I purchased my dv9000 18 months ago for $2400; yesterday black plastic pieces fell out of the RIGHT hinge. Contacted HP support who said there was a recall on the unit. The support tech at first stated that I could send the unit in for repair for $398, or purchase a new and better unit for $450 with free configuration. Then she said that the units were not being repaired but I could still purchase the newer and better unit for $450. THEN she said that I could purchase a unit that was configured better than my current unit for $1300. Then was transferred to sales who needed confirmation that the hinge problem wasn't be repaired. When he saw the configuration on my current unit (which was top of the line 18 months ago), he asked about the trade-up option and transferred me to the site - they are closed on Sunday. According to the trade-up site, my unit was not eligible for trade-up. However, looking at a comparable unit, the trade-in was only worth $200 even though the components work perfectly.

After spending $2400 for a top-of-the-line machine, a manufacturer's defect is found, I'm watching pieces of plastic spit out of the hinge. Now HP expects me to pay for a new unit? When a factory recall is issued on a vehicle, the manufacturer replaces it for free.

What's wrong with this picture?

What is the status of the class action lawsuit?

I think they are now fixing the left hinge for all purchasers as noted above.

But if your defect happened for the same reason, it is likely they will also fix for free if you push them a bit.

[samrawet]

I think you contact customercare he help you

GREAT NEWS

I AM GLAD HP DID THE RIGHT THING!!!

Call 866-671-7362. This the direct line for the Left Hinge Crack repair department.