HP Pavilion 9000 series hinge break and burn problem

I have a dv4000 with Intel Celeron. Left hinge problem has caused a crack in case.It was repaired under warranty in 2006 and cracked again about a year later. Original reapir had only a 90 day warranty.

Mine was repaired and has worked ever since. Though I treat it very carefully i must say.

and they repaired it free but I guess that was the old deal that expired in May

1. Hinge broke with in 8 months. HP fixed
2. Video screen has now gone dead, HP won't fix
3. Review indicate wireless card next to go.
4. Lawsuit sounds awful good.

I purchased my dv9548 us@ Circuit City in August 2007 and one-week before the 2nd year extended warranty expired 08/2009 (through "City Assure" who owns and operates former CC warranties) my left hinge cracked and snapped so hard that the retaining screw was sent flying across the room. I found it after crawling on the floor for over 30 minutes. City Assure told me to call HP. HP said City Assure should have honored the warranty and shoulder the cost of the repair. So back to HP. Obviously both companies were buying time until my warranty expired which has left me in limbo, with no current extended warranty. My first call to HP was answered and the incompetent rep took my information but gave me the standard company response; your NB (because of the Serial Number, does not qualify for the free repair) and when I asked for a supervisor I was put on hold, but HP did not know they left me on an open mic, for over 2 hours!!!!! Eventually the call was disconnected. I called right back, explained everything--again...HP acknowledged that they had my "complaint information" regarding the hinge break, but that it was not covered because my serial # ended in a "J", rather than a "C". Their ridiculuous argumentative position was that they had supposedly "changed" the design after the run on the "C" series production run and therefore I must have abused or dropped-or in some way damaged the left hinge only ???!!!!! I explained to them the US Uniform Code of implied merchantability and other positions, to no avail. I asked for documentation that the design had been changed (two years ago) and was told that HP was not required to provide that information (or because they couldn't as there WASN'T any change !) During my second 40 minute call, the rep who said his name was "Gracious" ??-yeah-right, was obnoxious, rude, condescending and blatantly disrespectful When I asked to speak with his supervisor I was told that hs floor supervisor could not talk to ME, but apparently could talk with him (G)?? I got into a really word for word argument with the rep, but got the same response as the first; apparently HP's standard repsonse to make another 300-400 dollars of profit ! HP told me they could repair my dv9500's broken hinge and the regular price was $398.00 [US] but the supervisor (named Mark...[yeah right, again]) was going to give me a discount (oh what rapture, what joy !!) and they could repair my broken hinge for only $298.00 [US] BUT they would only warranty the repair for 30 DAYS !!! From what I have read on the web, Dell's customer service regarding similar issues including the faulty graphics processors (NVIDIA and ATI) has received very similar refusals, nearly the exact same response as HP's in part, to fix a KNOWN design flaw. If I had dropped and damaged my NB, I would have taken it to a local PC repair facility to see if it could be fixed, and would NOT have called HP and lied to them. NVIDIA ponied up millions for their faulty graphics processors problem, but to date I have not heard of ANY owner receiving a single cent from those millions paid to the court !! Who has OUR money..the lawyers? This is intolerable and HP's refusal to repair/replace two knwon and acknowledged major defective problems, means that I will NEVER buy another HP product again.. But then who CAN I trust, apparanetly not Dell...and even not Apple and it's "error-free invincible Mac" , which has had faulty parts and firmware/software problems of their own that they have also refused to even acknowledge. What do I do know ? Wait until Christmas and buy an Acer ? Sony's PC's are notoriously plagued by manufacturing defects. My HP NB cost me over 1699.000 dollars, which I just finished paying off and so I am in not in any financial position to be able to pull another grand out of my pocket for yet another possibly defective product ? OK folks, what has anyone else done to replace their piece of crap HP computer ? Any helpful advise and solutions that have been proven to be reliable for these dv900/9500 HP paperwieght NB's would be most greatly appreciated. Thanks for the forum to post this major rip=off.

Mark, in the SW USA

They fixed mine last March. I guess they feel they have to draw the line somewhere.

Bought a dv9000us Nov. 2006. By the end of summer the hinge broke then the monitor started separating. Send for warranty repair and have not had a problem since. I replaced my battery with a high capacity one and it keeps the computer from lying flat possibly increasing airflow underneath it. Just a thought. This did seem to be a design flaw and they should face up to it.
Jamie Grindstaff
Gaffney SC

My HP9207 had the left hinge failure 2 weeks after the May deadline for free repairs. I called and worked my way up the tech support ladder and finally received a callback from a Case Manager. I got him to lower the $300 repair charge to $100. I provided my credit card number but it was never charged. They repaired the notebook within a few days. To prevent a recurrence, I recommend that everyone purchases a Handstands Cool Lift Portable Notebook Cooling Pad, available from Amazon. It works great to keep the upper left corner of these notebooks from getting scalding hot, resulting in the left hinge failure over time.

What has become of this class action lawsuit?

I am gathering information from across the internet and am looking to go to the CEO, BBB, Attorney General and all major media/news outlets. The American public is absolutly fed up with companies taking advantage of their customers once they get the cash for their products they know are faulty ... especially in today's economy.

I am posting all across the internet the same message requesting specific information from those individuals who have been abused by HP and lost hundreds, if not thousands, of dollars on their equipment failures.

Please post here to let me know if you have experienced serious malfunctions with your HP dv9000 and if so, be specific. Also, I'm interested in taking up a class action lawsuit. Those interested, please post as well.

Thank you.

Also, don't let me be the only one to start writing letters. Here's the corporate office address:

The CEO's name is Mark Hurd
Hewlett-Packard Company
3000 Hanover Street
Palo Alto, CA 94304-1185 USA

Phone: (650) 857-1501
Fax: (650) 857-5518

Open 8:00 a.m. to 5:00 p.m. Pacific Time, Monday - Friday.

Might mention corpate objectives:
"Customer loyalty
We earn customer respect and loyalty by consistently providing the highest quality and value."

Or their shared values:
"Results through teamwork
We effectively collaborate, always looking for more efficient ways to serve our customers."



Seems they are openly going against what they stand for.