HP Pavilion 9000 series hinge break and burn problem

Hi Everyone I was just reading all your comments about the HP laptop Pavillion 9000 and I had the 2 same problems as most of you.

I lost my wireless connection not even 8 months after purchasing this laptop, it was bran-new, plus the base cracked after one and a half year. Now I can't see anything on the screen either horrible isn't?
I know quite a few layers that I'm very good friends with including a family member but in order to sue HP that will take at least over 50% of the people, (North Americans) I'm guessing we're all North Americans, that purchased the same laptop. HP are very well represented in these situations, we must come with concrete statistics and proofs to get any benefit from it.

I am truly frustrated about the situation as well and we should definitely carry on with putting pressure about organizing at lest a full reimbursement to all the poor people that have bee ripped off by such a BAD PRODUCT.

Sincerly yours
Regards

Originally Posted by Unregistered Ok so i also have a HOT 9000 laptop, a broken hinge, and had to get supplemental wifi usb, after paying the local shop $75 bucks to try to fix it in vain. Any word on compensation? I paid about $1200.00 for this! Broke and hot

Ah my friend I had the same problem and paid the same price as you, plus I had to buy a wireless device that sticks out annoyingly all the time to get wireless internet!
This laptop is a really bad product
Lets do something to get reimbursed !

I got a Pavillion dv9000 as a gift 12/06 and it took me a while to get someone to educate me about it & to get it set up. I started using it in July 2007. The laptop always seemed a bit tight, like opening a new hardcovered book but I just thought that was normal as it was my first experience with a laptop. I noticed a cracking sound one day last month, June 2009, as I was opening it and I discoverred a tiny piece of black plastic on the desk next to the left hinge. The next time I opened it another piece of plastic fell on the desk so I've been keeping it opened. I had to close it last week, 7/19/09, and when I re-opened it I noticed the left seam opening up. I called today & got a rep in India. Both he, "Pramod" & his supervisor, "Sai" denied that there have been any problems with the left hinge on this particular model and that I don't have a warrantee any more. They also said I should have notified them that there was a problem within the first year. I was advised to send it in & they'll fix it for $298! I told them that it's a problem with the "construction" of the computer so I shouldn't have to pay for the repair but they just kept saying there's nothing else that can be done & they're, "verdy sorrdy." After researching I found this thread and I called the North American 866 number. I got connected to someone in the Phillipines and I explained my computer situation and informed him of the conversation I had with the reps in India who denied any hinge problems. That person said the customers were to respond to HP's "recall" by May. I never got information about a recall and naturally mine broke after it was over anyway. It's not right that anyone should be stuck paying for repairs for computers with design flaws! Why don't these "HP Reps" comprehend that the normal person doesn't report problems before they happen, nor do they respond to recalls when they don't know about them? They also don't seem to care about customer satisfaction or their reputation. I'll be happy to share MY negative experience with HP with everyone I know!

HI

Well I have this HP (dv9035nr) broken hinge problem and its almost been three months and I am leaving with it. I ran to virtually all service centers but none would fix it for me. I tried contacting HP but there only solution is to change the whole top part (including the lcd which is like brand new) and make me bankrupt in the process.

Hp gave a free service for a period in the US but I am in India. I do not have any words for HP. I am just trying to ensure that I do not think abt buying an HP product again.

Regards
Swaroop

Originally Posted by shan samething's happened to me, within 1 year of owning my laptop the hinge cracks, i get it fixed, and now guess what 1 year after a repair it cracks again, and i'm a mobile DJ and student so my laptop is a pretty big part of me

me too. I replaced the hinge on my own b/c the warranty went out 1 mo. prior. Less than 1 yr. later, another broken hinge. Never will buy Hp again. Only offered me flat rate repair at 100% cost.

Same problem. This is disgusting. The wireless went up on my computer, and the hinge is cracked. Less than a week later, my daughter's computer has a completely broken hinge (exposes the screen components when opened and closed) and will not power on. My "extended service enhancement" warranty was up in January. However, in January, I didn't know there was a problem or a "recall" (which is basically what this is, only they aren't calling it a recall) on these machines. Just because I found out a few months 'too late' doesn't change the fact that they designed these computers with faulty hardware. It's a big slap in the face to tell your customer that if they would have known about the issue a few months earlier, it would have been fixed at no charge. As if somehow, this is MY fault??????

Corporate America...nothing but the bottom line. I am sick of it.

We purchased the previous version of this model which was manufactured with a defective left hinge. HP acknowledged the problem on their site, but did not inform registered customers of the issue. You had to go deep into their site to find the limited time offer for repairing the issue for free. Ours broke after the service offer had expired. When we called customer service and tech support, they extended the service program for our case. My husband and I both expressed hesitation. According to many of the reports, HP user groups and laptop service repair tech, transporting the computer in the mail could make the problem worse. They assured us that if this happens, HP would take care of all issues involving the hinge and any damage that could be caused in transit. It is important to note that we requested a the new hinge to be mailed to us and we would take it to a computer repair place to have it installed. The cost was about $110 for the service to be done right down the street. If we drove it down the street to have our new hinge installed, no other damage would happen to it. The manager for technical support countered, "why pay $110 to have it repaired down the street, if we will do it for free. We'll send out a mailing kit for you and we'll even give you expedited service without charge."

Unfortunately, Julie (manager of repairs) refused to honor the original agreement, extended service program or our warranty. Apparently, just as we feared, the defective hinge compromised the laptop while in transit. She claims that the both hinges are broken, the clasp is also destroyed as well as the LCD panel is cracked. When we sent it, there was only problem with the hinge. She was irate and did not want to hear what we had to say. What should have been a free service, now costs us $300+. According to Julie, it is not profitable for HP to contact registered product owners regarding flaws or defects in their systems or products. When I repeated this back to her, she was silent. Then she said "I meant 'possible' not profitable." According to Julie, it is not possible to know which customers owns which computers. Not true, my dear Julie, I registered our computer with my email address. At the time of registration, I was told that my information would be used to inform me of any recalls, product support, programs, products and services for my laptop. HP spams me everyday to sell me products for my HP Pavilion Entertainment PC... We purchased the computer directly from HP. They shipped it to our home address. HP had access to our complete information: phone numbers, email addresses and our mailing address. Why were we not informed? You spam me every other day for amazing new products for my Pavilion!

She had nothing to say about that. I read to her the HP service guarantee and my warranty and asked her if she was familiar with the company policies listed on the HP website. She was silent. I asked her a simple question: "it is yes or no. Either you are familiar with your company policies or you are not." she refused to answer but began to yell and demand my credit card or she would return my computer "damaged" and in worse shape. A threat by Julie? Absolutely. Why did she refuse to acknowledge her company policy or the service program that she refused to fulfill? It is called Bait and Switch and it is illegal.

We can only guess that she is given incentives to convert cost centers into profit centers. IE - refuse to honor warranties or extended service programs and then intimidate customers into giving over a credit card by holding their computers ransom.

Based on this experience, I cannot recommend HP Pavilions to anyone. The product is manufactured with inherent flaws. When you register your computer, your information is used for marketing purposes -- not for what you think it will be used for -- to inform you of recalls, service extension programs, etc.

The technical support staff and customer service people are very knowledgeable, but the repair group will not honor service packages or agreements. Unfortunately, there is a definite turf war between repairs, technical support, customer service and warranty departments within HP. Keep in mind if you have a problem, they will demand your credit card for non-refundable repairs or they will send your laptop back damaged. You are at disadvantage and they know it.

I cannot recommend Hewlett Packard for this reason. Apple, Toshiba, Sony and IBM have much better service records and will honor their obligation to customers and stand by their products.

[nicole]

I need help. I am disabled physically and depend upon the use of my laptop, which of course does not function anymore, as first the hinge went bad, followed by the screen becoming completely and utterly useless. I have tried everything, hooking it up to another monitor to roll it back to a previous dates when it might have worked and everything else I know how to do.

I live in Portland, Oregon. I do not know who to call about this issue and what to say if and when I do reach someone on the telephone who might be willing to help me, but they probably won't help me anyway. Can someone please tell me who to call and what to say? Or if there is someone in Portland who would be willing to come to my home and help me do this I could pay you a little bit of cash to help me do this, I am disabled, not yet on SS disability, even though I have been completely unable to work for 5 years now. The computer I used has been my lifeline. I need it desperately.

I know that HP is not going to be responsible for their product failure, and they are going to lose a lot of customers. Maybe this is unimportant to them. However it is important the we as consumers do not allow manufacturers to continue producing and selling products that fail, that cause harm, that are self-obsolescent and thereby force us to purchase more sub-standard products, year after year after year, this of course promoting this practice of this terrible victimization of the consumer, us, me, you. We are in charge of this, not them, but we have to do something about it and I personally do not know how but I want desperately to know how and to do it. So please, somebody help me to help .

I want to help myself. I need a little help from this community to do so. I can offer little in return but to be a good citizen and good consumer and to report and try to stop these bad practices. Can't we report this to the Secretary of State on some kind of business practices?

But, and I know this is a long shot, I really need a computer, preferably the one I paid a great deal of money for only two years ago, to work properly. Who do I call? Will they ust give me the run around like everyone else does? Like my medical insurance did this week and that is why I am in horrible pain because I am now in severe withdrawal from medication that they suddenly did not authorize after several years of my being on it? On morphine for pain that I cannot control, and I am now in withdrawal and THEY do not care. THEY put me on morphine and arbitrarily stopped my medication, 270 mgs per day, suddenly halted. No reason, just paperwork. Leaving me in pain for no reason.

This is the same type of thing. We must not allow this to happen to ourselves if we can act and demand that they do something to make right a situation that is wrong, that is their equipment that we purchased believing it was worth the price we paid for it, but I am so certain that I will not be able to get through or know what to say because I do not know the "language" that revolves around this issue. Can someone please advocate for me? I can pay you, or help you somehow, barter something, I am an artist, I can give you a nice oil painting if you help me. Please. I need help with this.

My email address is squaldobuc@yahoo.com my cell phone is 503-553-9813. My Skype is on the computer I cannot use.

Thank you for reading this. Thank you for being good consumers. Let us all stick together and force this company to do the right thing. But please, I am being selfish now, can someone please help me? Thank you. Nicole

Maybe you should copy and paste your post and send it to them.

They may try to be more helpful for you.

But if you call customer care and tell them you have the burned and cracked left hinge problem, they may still fix it. tell them you understand HP is fixing those problems...

I got a dv5220 little over a year, left hinge cracked but right where is attaches to the frame of the screen so not really the hinge just the metal frame, got that fixed then, the right hinge not even 5 min after left side is fixed the right side hinge really cracks right next to the 2 screws the anchor to the main board, and that crack is unfixable. its like it is made of styrofoam.



i found hinges for my model on ebay but im wondering if its worth it?????

email chrisb@prevayl.com if somebody knows anything about dv5200 series